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Consultancy
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Simple pragmatic solutions, which aid the efficient, cost effective running of Customer Service operations and
Contact Centres, whilst ensuring the highest levels of Employee and Customer satisfaction is an area of speciality.
Concentrating on developing approaches which can easily be delivered by front line personnel:
Operational Review and Improvement
Operational efficiency and service enhancement
Business Process Review/Reengineering
The development of customer focused Quality Systems (beyond ISO)
Management Process
The identification, measurement and changing of organisational culture
The development of business planning tools (Policy Deployment & Hoshin Planning)
Scorecard development, KPI systems, reporting matrices
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Services
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There is often a need to move from Consultancy to active, targeted, deployment and action. To this end Escanset
offer incisive Interim Management Solutions:
The development of Operational Service Architecture
Program Direction and Management
Project Management
Interim Management of Customer Service Operations
Interim Management of Contact Centres
The development and deployment of Quality Improvement Programs
Facilitation (meetings/change programs/major employee driven change)
Integration programs (People / Culture / Systems)
Making Change Happen !!
We always bring fun and laughter into the programs we are lucky enough to be involved in and we always remember
that it is the people that make change happen, it is people who bring customers the experience they deserve.
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